You can contact us through our e-mail, Facebook page or customers service center, phone No. (065004400) or through the “contact us” link of our site. You will be informed about any service updates through our page on Facebook social media or the e-mail. Please don’t send any sensitive data such as those related to your credit card through the e-mail because we don’t request such data at all through this method.
Subscription and registration
The customer is allowed to register only one account and “New vision for electronics and electrical appliances” shall have the right to suspend any multiple accounts for the single customer. The company shall also have the rightto check the customer’s identity card through any contact channel.
The customer is wholly liable to check the product’s specifications on the product sale page to check that the order is compatible with the product. The company ensures product delivery in the same state as mentioned in the page. The customer should specify all the product’s specifications in the order, as defined at the product sale page (such as the color, model) in order to avoid any delay during the revision process.
The company assures the products delivery as per the specification required in your order. Ten products (10) is the maximum limits which you can add at the shopping trolley per one order. The customer can use only one offer/coupon per single order. No offer or coupon can be replaced by money and the coupons are valid for only a single use.
From 1 working day to 3 working days
From 3 working days to 4 working days
From 7 working days to 10 working days
The delivery for the AC units will take place within 2 working days and installation within 4 working days from the placement of your order for all regions except the Southern regions (Ma’an, Karak, Aqaba&Tafilah)
*Delivery schedules may vary depending on the seasonality and restrictions Force majeure:
New vision for electronics and electrical appliancesshall not be liable for purchase loss or damage due to force majeure, including the natural phenomena, such as hurricanes, storms, floods, fog as well as fire, aircraft crash, energy and road cuts or any other force majeure out of our control.
The Cancelling Policy:
Twenty four hours (24) is the maximum period to notify us if you wish to cancel an order. This may be done by sending a Whatsappmessage to +962 7 9777 1901 such request is subject to our approval through a written confirmation by us. We shall, however, have the right to impose fees amounted to “JD10” to cover any subsequent administrative expenses.
The exchangepolicy How to exchange the product.
If New vision for electronics and electrical appliancesagrees to exchange the part purchased by the customer during the period specified above, the customer must prove the purchase (order number, invoice, etc.)
The reason for the exchange must be in accordance with the terms of return acceptance (explained in the frequently asked questions)
Please contact the New vision for electronics and electrical appliances customer’s service center on 96265004400 or send anemail to email@example.com.Within (24) hours if you receive a defected product or a product which does not function properly during the shipping process.
In such case, all products should be returned, in addition to the enclosed free of charge gifts. If not all products are returned, we will refuse receiving them. We will check the returned product, so if it was not used, its value will be returned to you appropriately and you will receive a response by us within a maximum period of (24) hours of the returned product receipt by the competent team.
If, during the checking process, it was found that the reason for return is not valid or you have used the product, no money will be reimbursed and the product will be returned to you. How to bring a product back?
New vision for electronics and electrical appliancesmay allow you to deliver the product, approved to be brought back, at the location as indicated by New vision for electronics and electrical appliances. Such location is determined upon that of customer wishing to bring back such product, within (7) days if it is defected or didn’t comply with the specifications shown on internet site.
Generally, the internal terms, conditions and policy used by New vision for electronics and electrical appliancesin relation to the sale of individuals apply in accordance with its selling points.
The sale and / or delivery of the product to the customer is only completed with the actual prior receipt of the value of the product and according to the approved online payment methods.
The provisions of Jordanian law apply to purchases, and in the event of any disputes or disputes, the Amman Court of First Instance "Palace of Justice" will be the spatial jurisdiction to resolve this dispute.
Common questions If I purchase products during the sales or through using purchasing coupon, what is the sum returned to me?
If the products are purchased during the sales, you will be reimbursed the same value which you paid and not the product’s original value.
For example, if, during the sales, you have paid (JD250) for a product while its original value is (JD350) you will be reimbursed (JD250).
Are there cases where I can’t return the products?
There are certain cases where the returned products can’t be accepted, as follows:-
1-If you have applied to return the products after the allowed period, i.e., (24) hours from receipt date.
2-If you have used the product, if it is defected or if you didn’t return it in the same state as you received it.
3-If the products have been tampered with or if their serial numbers removed.
4-If the products price cards, labels or original package have been lost or if there is shortage in any enclosed accessories.
If I have received a product which doesn’t function properly/damaged product, how can I be reimbursed?
If you have received damaged product or a product which doesn’t function properly, you can return it in the same state as you have received it and with its original package. We will check such product as soon as we receive it and if it is defected or damaged, we will immediately initiate the measures and you will be reimbursed whether for the money which you have paid for the product or the shipping and delivery fees.
The product which I have received is not the same which I have ordered, how can I return it?
First, we apologize for such unintentional error. You can return the product in the same state and package delivered to you. Soon after receiving the product, we will immediately initiate the procedures to return all the sums paid by you or re-ship the one originally ordered by you.
How can I be reimbursed through my credit card?
You will be rapidly and smoothly reimbursed after the product’s receipt. If you have paid for the products electronically (such as credit card) the paid money will be directly reimbursed to your card. Money receipt differs from one person to another, according to your bank requirements. Sometimes you should wait for one month until your money is reimbursed.
Where are the after sale services located?
All the manufacturer’s details or (after sales service center) are mentioned at the guarantee card, enclosed with the product.
If no guarantee card is available, please check the usage directory or product package for more details. If no details are available about after service center, don’t hesitate to contact us maintenance or through the customers after sale center of New vision for electronics and electrical appliancesfor trade and investment, phone No. (96265004400) and we will be glad to serve you.
If the product is purchased during the guarantee period, should I pay for the product’s repair costs?
If the product having manufacturing defect was sold during the guarantee period, don’t worry because such costs will be covered by the company.
If the product is purchased outside the guarantee period, should I pay for its repair costs?
If the product was sold outside the guarantee period, the customer will be liable for paying the repair costs.